Privacy policy
Last updated: August 21, 2026
This Privacy Policy explains how Hestiara Home (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit hestiarahome.com, make a purchase, contact us, or otherwise use our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you provide directly to us, including:
- Name
- Billing and shipping address
- Email address
- Phone number
- Order and purchase information
- Customer service communications
- Information you provide when submitting a return, refund, or support request
When you visit our website, certain information may also be collected automatically, such as:
- IP address
- Browser and device information
- Pages viewed
- Referring website
- Shopping and browsing activity
- Cookie and similar technology data
Payment information may be processed securely by our payment service providers. We generally do not directly store complete payment card details.
How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Confirm purchases and provide order updates
- Arrange shipping and delivery
- Provide customer support
- Process returns and refunds
- Detect and prevent fraud or unauthorized transactions
- Maintain and improve our website and services
- Analyze website performance and customer experience
- Send marketing communications when permitted by law and with your consent where required
- Comply with legal, regulatory, tax, accounting, and security obligations
How We Share Personal Information
We may share personal information with service providers that help us operate our business, including:
- E-commerce platform providers
- Payment processors
- Shipping and fulfillment providers
- Website hosting and technology providers
- Analytics providers
- Advertising and marketing service providers
- Customer support providers
We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights, prevent fraud, or protect the safety of our customers and business.
We do not sell personal information for money.
Certain advertising or analytics activities may be considered “sharing” or “targeted advertising” under some privacy laws. Where applicable, you may have the right to opt out of these activities.
Cookies and Similar Technologies
Our website may use cookies, pixels, and similar technologies to:
- Keep the website functioning properly
- Remember shopping cart information and preferences
- Understand how visitors use our website
- Measure website performance
- Support advertising and marketing activities
You may be able to control cookies through your browser settings or through any cookie preference tools available on our website.
Disabling certain cookies may affect the functionality of some website features.
Advertising and Analytics
We may work with third-party analytics and advertising providers to better understand website activity and measure the effectiveness of our marketing.
These providers may collect information about your interactions with our website using cookies, pixels, or similar technologies.
Where required by applicable law, non-essential advertising or analytics technologies will be used based on your consent or other legally permitted grounds.
Email Marketing
If you subscribe to promotional emails, we may send you information about:
- New fragrances
- Product releases
- Special offers
- Promotions
- Hestiara Home news
You may unsubscribe at any time by using the unsubscribe link included in our marketing emails.
You will still receive transactional communications related to your purchases, such as order confirmations, shipping notifications, and customer service messages.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.
Retention periods may vary depending on the type of information and applicable legal requirements.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request information about how your data is used
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Opt out of certain targeted advertising or data-sharing activities where applicable
To submit a privacy request, contact us at support@hestiarahome.com.
We may need to verify your identity before completing certain requests.
Children's Privacy
Our website and products are not intended for children under the age required to independently consent to data processing under applicable law.
We do not knowingly collect personal information from children in violation of applicable privacy laws.
If you believe a child has provided personal information to us improperly, please contact us so we can review and take appropriate action.
Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
International Data Transfers
Some service providers we use may process information in countries other than the country where you live.
Where required, we take appropriate measures to protect personal information transferred internationally in accordance with applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, services, legal requirements, or business operations.
When changes are made, we will update the “Last updated” date at the top of this page.
Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy request, please contact us:
Hestiara Home
Email: support@hestiarahome.com
Address: 2440 W Illinois Ave, Dallas, TX 75233, United States
Customer Support Hours: Monday–Friday, 8:00 AM–4:00 PM Central Time (CT)