Shipping policy

Last updated: August 21, 2026

Thank you for shopping with Hestiara Home. We are committed to processing and delivering your order as efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully confirmed.

Processing time includes order verification, preparation, packing, and handoff to the shipping carrier.

Orders placed on weekends or public holidays may begin processing on the next business day.

Estimated Shipping Time

After your order has been processed and shipped, estimated delivery time is:

5–7 business days

Please note that the estimated delivery time begins after the order processing period.

Therefore, the total estimated time from placing your order to delivery is generally:

6–10 business days

Delivery times are estimates and may vary depending on destination, carrier conditions, weather, holidays, or other circumstances outside our reasonable control.

Shipping Confirmation and Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow some time for tracking information to update after the carrier receives your package.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before placing your order.

If you notice an error in your address, contact us as soon as possible at support@hestiarahome.com.

We cannot guarantee that shipping information can be changed once an order has entered processing or has already shipped.

Delayed Shipments

Occasionally, shipments may be delayed due to circumstances beyond our control, including:

  • Carrier delays

  • Severe weather

  • Public holidays

  • Transportation disruptions

  • High seasonal shipping volumes

  • Incorrect or incomplete delivery information

If your order appears significantly delayed, please contact our customer support team and we will assist you in reviewing the shipment status.

Lost or Missing Packages

If tracking shows that your package has been delivered but you cannot locate it, please check:

  • Around your delivery location

  • With household members

  • With neighbors

  • With your local carrier

If you are still unable to locate the package, contact us at support@hestiarahome.com so we can assist you.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include your order number and clear photos of the item and packaging.

For additional information, please review our Return & Refund Policy.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request, but we cannot guarantee changes or cancellations once the order has entered processing or has shipped.

Contact Us

If you have any questions about shipping, tracking, or your order, please contact:

Hestiara Home
Email: support@hestiarahome.com
Address: 2440 W Illinois Ave, Dallas, TX 75233, United States
Customer Support Hours: Monday–Friday, 8:00 AM–4:00 PM Central Time (CT)