Terms of service

Last updated: August 21, 2026

Welcome to Hestiara Home. These Terms of Service (“Terms”) govern your access to and use of hestiarahome.com, including any purchases, services, content, and features made available through our website.

By accessing our website or placing an order, you agree to be bound by these Terms.

1. Online Store Terms

By using this website, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.

You may not use our products or services for any unlawful or unauthorized purpose, and you may not violate any applicable laws while using our website.

2. Products and Product Information

Hestiara Home sells home fragrance products, including scented wax melts and related products.

We make reasonable efforts to display product descriptions, images, colors, sizes, fragrances, and other information as accurately as possible.

However, actual product appearance may vary slightly due to lighting, screen settings, packaging updates, or manufacturing variations.

Fragrance perception may also vary from person to person.

3. Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit product quantities

  • Discontinue products

  • Update product descriptions

  • Modify product availability

  • Refuse or cancel orders when reasonably necessary

If an item becomes unavailable after you place an order, we will contact you and provide an appropriate solution, which may include a refund.

4. Prices

All prices are displayed in the currency shown on our website.

We reserve the right to change prices at any time without prior notice.

The price charged for an order will be the price displayed at checkout when the order is submitted, except in cases of obvious pricing or technical errors.

Applicable taxes and shipping charges, if any, will be displayed during checkout.

5. Orders

After you place an order, you may receive an order confirmation email.

Receiving an order confirmation does not necessarily mean that we have accepted the order.

We reserve the right to refuse or cancel an order for reasonable reasons, including:

  • Product unavailability

  • Suspected fraud or unauthorized activity

  • Incorrect pricing

  • Payment authorization issues

  • Incorrect or incomplete customer information

  • Violations of these Terms

If we cancel an order after payment has been successfully processed, an appropriate refund will be issued.

6. Billing and Account Information

You agree to provide current, complete, and accurate billing, shipping, and contact information when placing an order.

You are responsible for ensuring that your email address, shipping address, and payment information are correct.

Hestiara Home is not responsible for delays or delivery issues caused by inaccurate information provided by the customer.

7. Payments

Payments are processed through the payment methods available at checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Payment processing may be handled by third-party payment providers and may be subject to their own terms and privacy policies.

8. Shipping and Delivery

Shipping estimates are provided for convenience and are not guaranteed delivery dates unless expressly stated otherwise.

Delivery times may be affected by factors outside our reasonable control, including:

  • Carrier delays

  • Weather

  • Public holidays

  • Incorrect delivery information

  • Transportation disruptions

  • Other unforeseen events

For complete shipping information, please review our Shipping Policy.

9. Returns and Refunds

Returns, refunds, damaged products, and incorrect orders are handled according to our Return & Refund Policy.

Customers should review the Return & Refund Policy before completing a purchase.

10. Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible at support@hestiarahome.com.

We will make reasonable efforts to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered processing or has shipped.

11. Product Use and Safety

Customers are responsible for using products in accordance with product instructions and any instructions provided by the manufacturer of their wax warmer or other related equipment.

Wax melts should only be used with compatible wax warmers designed for that purpose.

Always:

  • Follow the wax warmer manufacturer’s instructions

  • Keep melted wax and warmers away from children and pets

  • Keep warmers away from flammable materials

  • Use products in a stable and appropriate location

  • Never ingest wax melts

  • Discontinue use if a product appears damaged or unsuitable for use

Hestiara Home is not responsible for damage resulting from misuse, improper handling, or use contrary to provided instructions.

12. Website Content

Unless otherwise stated, website content, including text, graphics, logos, product names, photographs, designs, and other materials, is owned by or licensed to Hestiara Home.

You may use the website for personal, non-commercial purposes.

You may not reproduce, distribute, modify, copy, sell, or commercially exploit website content without permission.

13. Prohibited Uses

You may not use our website:

  • For unlawful purposes

  • To violate intellectual property rights

  • To submit false or misleading information

  • To interfere with website security

  • To introduce viruses, malware, or harmful code

  • To attempt unauthorized access to our systems

  • To engage in fraudulent transactions

  • To scrape, copy, or exploit website content without authorization

We may restrict or terminate access when these Terms are violated.

14. Third-Party Services

Our website may use or link to third-party services, including payment processors, shipping providers, analytics tools, and other technology providers.

We are not responsible for the content, policies, availability, or practices of independent third-party websites or services.

Your use of third-party services may be subject to separate terms.

15. Errors and Inaccuracies

Occasionally, our website may contain typographical errors, inaccuracies, omissions, or outdated information related to:

  • Product descriptions

  • Pricing

  • Promotions

  • Shipping

  • Availability

  • Other website content

We reserve the right to correct errors and update information at any time.

If an error materially affects an order you have already placed, we will take reasonable steps to contact you and resolve the issue.

16. Disclaimer of Warranties

To the extent permitted by applicable law, our website and services are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, or completely secure.

Nothing in these Terms excludes any warranty, guarantee, or consumer right that cannot legally be excluded.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Hestiara Home will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products.

Our liability will not be limited where doing so would be prohibited by applicable law.

18. Indemnification

To the extent permitted by law, you agree to indemnify and hold Hestiara Home harmless from claims, damages, liabilities, and reasonable expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another party’s rights.

19. Privacy

Your submission and use of personal information through our website is governed by our Privacy Policy.

20. Changes to These Terms

We may update these Terms periodically to reflect changes to our services, business practices, or legal requirements.

The current version will be posted on this page with an updated “Last updated” date.

Your continued use of the website after changes become effective constitutes acceptance of the updated Terms where permitted by law.

21. Governing Law

These Terms are governed by the applicable laws of the State of Texas, United States, without limiting any mandatory consumer protections that may apply based on your location.

22. Contact Information

If you have questions about these Terms of Service, please contact us:

Hestiara Home
Email: support@hestiarahome.com
Address: 2440 W Illinois Ave, Dallas, TX 75233, United States
Customer Support Hours: Monday–Friday, 8:00 AM–4:00 PM Central Time (CT)